Frequently Asked Questions
Professional answers for your salon and styling needs.
Are your products professional grade?
Yes, we exclusively stock salon-quality tools and formulas designed for professional hairdressers and stylists, ensuring durability and high performance.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express next-day delivery for salon emergencies if ordered before 2:00 PM.
Can I return a product if I am not satisfied?
We offer a 30-day return policy on unused and unopened items. For hygiene reasons, we cannot accept returns on opened liquids, dyes, or used shears.
Do you offer bulk discounts for salons?
Absolutely. Registered salon owners can apply for a trade account to access wholesale pricing and volume-based discounts on backbar essentials.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans like Klarna and Afterpay to help manage your salon equipment costs.
Do my electrical tools come with a warranty?
All electrical styling tools, including blow dryers and flat irons, come with a minimum 12-month manufacturer warranty against defects.